This booking policy is a draft framework and should be replaced with the company’s approved commercial terms before launch.
1. Enquiry and quotation
An enquiry does not create a confirmed booking. A booking becomes confirmed only after written confirmation and receipt of the required payment.
2. Payment
The quotation should specify the deposit, balance due date, currency, payment method and any non-refundable components.
3. Amendments
Requested changes are subject to availability and may result in additional supplier charges or price differences.
4. Cancellation
Cancellation charges depend on the confirmed hotels, activities and confirmed services and timing of cancellation. The exact conditions must be provided with the final quotation.
5. Force majeure
Events outside reasonable control may require itinerary changes, postponement or cancellation, subject to supplier rules and applicable law.